Privacy Policy

Hughes Car Sales is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Hughes Car Sales manages personal information. It is structured as follows:

1. Personal information Hughes Car Sales collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Hughes Car Sales and complaints
10. Changes to Privacy Policy

1. Personal information Hughes Car Sales collects

The main types of personal information Hughes Car Sales collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Hughes Car Sales such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Hughes Car Sales's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Hughes Car Sales's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Hughes Car Sales's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Hughes Car Sales.

Hughes Car Sales collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Hughes Car Sales keeps of telephone calls, or emails received, or messages sent to Hughes Car Sales or posted on Hughes Car Sales's pages on social media);
• Hughes Car Sales's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Hughes Car Sales collects personal information in connection with running its business directly from the individual concerned. On occasion Hughes Car Sales may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Hughes Car Sales stores personal information in electronic and paper form.

Hughes Car Sales uses and discloses personal information as follows:

• to source vehicles and sell them to Hughes Car Sales's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Hughes Car Sales's customers and prospective customers;
• to obtain products, services or information from Hughes Car Sales's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Hughes Car Sales knows about them);
• to operate and manage Hughes Car Sales's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Hughes Car Sales. For example, Hughes Car Sales may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Hughes Car Sales also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Hughes Car Sales uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Hughes Car Sales uses in the operation of the computer program is browsing history on Hughes Car Sales's websites, name, contact information, and other information you may input into Hughes Car Sales's websites. The level of human oversight Hughes Car Sales provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Hughes Car Sales's staff.

4. Cookies

Hughes Car Sales uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Hughes Car Sales's web server. Hughes Car Sales may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Hughes Car Sales's platforms and those social media platforms. Hughes Car Sales's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Hughes Car Sales's website.

5. Links to other websites

Hughes Car Sales's website may contain links to third party websites. Hughes Car Sales does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Hughes Car Sales and do not wish to receive these communications from Hughes Car Sales in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Hughes Car Sales.

7. Overseas transfers

Hughes Car Sales's website/s are hosted in Australia. On occasion, a third party service provider Hughes Car Sales engages or that Hughes Car Sales is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Hughes Car Sales holds about them by contacting Hughes Car Sales during business hours on (07) 4638 5822 or via the contact page.

Hughes Car Sales may require an individual making a request to verify their identity before processing their request.

Hughes Car Sales will aim to respond to all requests promptly and within 30 days.

Hughes Car Sales may refuse a request where permitted or required by law. Hughes Car Sales will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Hughes Car Sales and complaints

If you have any queries, concerns or complaints about how Hughes Car Sales handles your personal information please contact Hughes Car Sales during business hours on (07) 4638 5822 or via the contact page. Hughes Car Sales may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Hughes Car Sales can understand the nature of your concern. In most cases, Hughes Car Sales will ask that you put your request in writing.

Hughes Car Sales takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Hughes Car Sales's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: (07) 4638 5822
• Mailing Address: 658 Ruthven Street, Toowoomba, QLD, 4350

10. Changes to Privacy Policy

Hughes Car Sales may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.